3 reviews for SAMSUNG 65-inch Class Crystal UHD TU-8000 Series – 4K UHD HDR Smart TV with Alexa Built-in (UN65TU8000FXZA, 2020 Model)

1. 

   Grover Guessford – September 2, 2025

   This was a lemon
   Unfortunately, this television was a faulty piece of equipment and Samsung did not stand by their product. We bought this in December of 2020. In September, it stopped working – turning on and off by itself, no picture or sound. It was under warranty and Samsung technicians came and repaired. Then the same exact thing happened last month. When I called to find out about service, the fix was going to cost nearly $600. We were no longer under warranty, however, clearly this television was a lemon. The only compensation that was offered was a discount on a new Samsung television. In fact, in two different calls, the representative was trying to sell me something. Samsung should fix or replace this faulty television.

2. 

   JP – September 2, 2025

   Excellent TV – no major complaints
   I purchased the 65″ version of the Samsung Crystal UHD TU-8000.Pros and Cons:* Mounting was relatively straightforward. Like other reviews, I did have to purchase specialized bolts to secure the tv to my existing flat screen mount. Fortunately I have a hardware store nearby, and it was easy to find what I needed. I agree with other reviews that the screws need to be a tad longer than what is specified in the owner’s manual. I used four M8 1.25 pitch screws at 30 mm length. Depending on your mount, this may or may not be the proper length for you.* Once powered up, I found the remote control to be very simple, and surprisingly intuitive. I give the remote 4 stars for two reasons: the buttons are not back-lit or visible at all in the dark, and the remote is small and black which means I lost it three times in one night of viewing.* The quality of the graphics are very good. As noted in other reviews, the screen is very reflective which can be bothersome for daytime viewing. I would have included a picture, but the tv behaved like a mirror and I didn’t want to post a selfie. ;)* The smart features were very intuitive, and highly functional. Within minutes I had set up access for YouTube, Netflix, Amazon Prime, Disney+ and HBO Max. This was the main reason for me to upgrade from my 55″ Samsung screen, which was nearly 10 yrs old.* I plugged in my Chromecast, and the TV recognized it and began offering Google Assistant as a voice command option (in addition to the native Alexa and Bixby options).* I still haven’t figured out how to get Ambient mode working. It isn’t important for me anyway, so I gave up. I may try again in the future out of morbid curiosity.* I have a separate Sony stereo receiver with bookshelf speakers. I plugged in the optical cable and HDMI, and it worked immediately. The two devices “talk” to each other, so I only need to use the remote that came with the TV.Overall, I am very happy with this purchase. The interface is now much simpler than what I had before. I’m a tech person by trade, so the added complexity I used to deal with didn’t bother me, but my wife was not able to operate the tv without my help. With this new setup, she feels much more comfortable operating it on her own.

3. 

   Tidetracker – September 2, 2025

   It’s a great TV… but two features critical to me were failures
   I have been a big Samsung TV fan for quite some time, and my home has 5 Samsung flat screen TV’s bought over the last 6 or 7 years. I bought this 65″ model because I wanted a bigger screen in my den, and wanted to give my daughter the 55″ Samsung it was intended to replace.However, there were two features of the TV that were critical… to me, if not to all that many other people. First, I wanted to upgrade because my older 55″ model didn’t have Bluetooth and support wireless earbuds (which I must wear, to avoid conflicts with my wife, who watches in an adjacent room). Secondly, I am a big collector of movies and TV shows, and they’re all stored on an external 2Tb hard disk, which I plug into the TV. The older 55″ model handled the hard disk beautifully.I was soon to be VERY disappointed.First, the Bluetooth support for wireless earbuds is a joke…. if it works at all, it’s not only intermittent, but the TV doesn’t support the volume control when using earbuds, and the loudness is pitiful. I tried using the earbuds (one of Sony’s latest models) with a different Samsung TV with Bluetooth, and the story was the same: no volume control, and the loudness was so soft, it was useless.The more important failure, however, was the support for the external hard disk. While the much older 55″ TV I had been using supported the external hard disk without any difficulties, this new one failed to play over half of my stored videos, showing a ‘not supported’ error message. A bit more digging revealed that this new TV doesn’t support some of the common codecs used for video files, like DivX.I may have found the reason, however. This latest Samsung TV employs an Android-based operating system called ‘Tizen’… something which is not shown on the literature for Samsung TV’s from last year or the years before. It is surprising, because the user control structure on-screen is exactly the same as it was before ‘Tizen’… but clearly, there are differences.I resolved my problem by swapping my TV for my wife’s. Hers was a 55″ Samsung from 2019, and it supports the hard disk beautifully (although it has the same useless Bluetooth support for earbuds). Since she doesn’t use the hard disk of Bluetooth features, she’s fine with the new one.I, of course, lost the nice 65″ screen… but, at least, I can play my library of movies.For most people, this TV would be great; a really good screen image, for a reasonable price…….just not for me.