8 reviews for Smart Lock Front Door, SMONET Keyless Entry Door Lock with Handle, Smart Front Door Lock Set Fingerprint Smart Deadbolt Bluetooth Electronic Digital Keypad Lock, Auto Lock Work with Alexa, Black

1. 

   alan933 – July 29, 2025

   Good product and good support
   Install: This only should have taken about 20-25 minutes to install but because I had a window frame ridge I had to file that down to get the lock mount on the inside to fit. Entire time for me was 45 minutes and a lot of sweat. That wasn’t their fault. The strange thing is the inside lock mount is wider than the outside lock mount so I didn’t have to file anything for the outside mount.I did drill the hole in the door for the upper screw mount (with supplied drill bit) but couldn’t use the supplied templates because my window framing on the door prevented that from setting correctly so I merely positioned the lock, held the gasket in place and removed the lock marking the hole with the rubber gasket. I thought I had it correctly positioned but it was a little off and the bottom part of the lock and the top screw didn’t line up just right. I had to try to bore the hole wider to get it to fit. When I did this the supplied drill bit broke. I also thought the mounting hardware illustrations and which screws to use could have been better illustrated.Usage:When I downloaded the app from android play store I immediately got a warning saying that that app could be harmful to my phone. I never got a message from any other app like this. I double checked it and installed it. I also saw a screen with a lot of Chinese print on it when I got this warning, very scary.The first thing I would like to say is that Bluetooth is absolutely worthless for a door lock in my opinion. You have to be 2 meters or less to do anything so you might as well just get a manual lock that you put in the codes standing by the door. It’s like having a phone app for the microwave, what’s the point? (by the way , Whirlpool includes wifi control with their microwave app) You can get the gateway device FOR AN EXTRA $40 to work with wifi but I think this should have been included.The most frustrating thing so far has been the autolock feature does not seem to work consistently with manual unlocking. I have contacted CSR to verify this and will update if and when I hear back. Also when it does autolock it makes a bunch of beeps and I don’t know why it does that.There are more frustrations with the manual. The picture displays are so small you can’t see what they are illustrating, the English grammar is bad, and has lots of misspellings. Clearly a Chinese product half-baked without the help of Americans or English speaking people.Another problem with the app features us that they are hard to understand what they do or are not explained at all in the manual or app. I understand the passcodes and generating them , that is good and easy to do but they have other things like admin, ekeys, privacy lock and many more that are not properly explained or explained at all.A BIG frustration is the records in the app. Most lock apps will show you a record of EVERYTHING. This one does not seem to show manual locks/unlocks or autolocks in the records. Another weird thing is if you lock it with the app, it shows “Locked”. If you unlock it with the app, it shows “Unlock with App”. Do they even have a QA department???Update : Issue with autolock being inconsistent – It was determined (by much trial and error) that the deadbolt was not sliding freely to its full extension on autolock. It would autolock once and beep many times but when you unlocked it again manually it would not autlock again.I replaced my receiver bracket with the one that came with it and moved it side ways a little and then noticed that the knob position was fully at 3:00 on autolock instead of the 2:00 position it was before. Autolock worked every time after this. NOWHERE in the manual or the trouble shooting tips does it mention these error beeps.Update: Melody from Smonet contacted me and was very helpful in assisting me with the use of the lock.

2. 

   T. Monroe – July 29, 2025

   Great product, great service
   It’s always feels like a bit of a roll of the dice when purchasing something that has an electronic component, a mechanical component, and an app that goes with it. In this case, it was a good purchase. This is being written 3 months after we purchased it.The app: Pairing it to the app was easy. I was surprised by the functionality of the app and what could be done with the lock through the app. We had contractors going in and out of our house while we were not there, and we were able to assign each one a separate code and know when they were showing up. The fingerprint configuration was easy and works well. The app is stable and we have not had any issues doing what we need to do with it. My only complaint with the app is that it apparently requires you to be within 6 feet of the door to “remotely” unlock it, even though we also have the WiFi G2 Gateway. I wouldn’t exactly consider that “remote” unlocking. I would have expected that with it also connected to the WiFi gateway that the door could be unlocked from anywhere that has Internet service. If this is possible, I’ll update my review if I figure out how to do it.The electronic deadbolt: This has functioned perfectly, although you do need to make sure the deadbolt latch doesn’t rub against the edge of the strike plate too much or it won’t be able to lock electronically. The fingerprint sensor is a big time-saver, since it’s much quicker to unlock the door using the fingerprint sensor than by typing in a code. The only thing I don’t like is the style of the keys on the keypad. You have to press firmly on the keypad for each number, and if someone who has never used the lock needs to lock it on their way out, there’s nothing identifying how to lock it (pressing the keypad to activate the keypad then holding down the “#” key for 2 seconds is not very intuitive). However, this was not significant enough to deduct any stars on the overall rating.The handle: We initially had an issue with the handle not fully pulling in the latch to open the door. We emailed the manufacturer and sent them a video of the issue. They responded right away, asked a few questions about the issue, determined that it was a defective unit, and shipped us a new handle. We installed the replacement handle and it works great now.Overall this is a great product for the price and we’ve been super happy with it and with Smonet’s customer service. We’ve ordered another electronic deadbolt for another door now that we know this one works well.

3. 

   April N – July 29, 2025

   Helen Saves the Day!
   The customer service is great! I would have never figured this out by myself if not for Helen, tech extradonaire being so patient and walking me thru each step. Having a lock as an example she showed me step by step how to work thru my issues and now I have several ways to get into my house without a key. Whether by fingerprint recognition, pass key, or code she had me covered. I can even remote lock from my phone!This lock is definitely worth what I paid for it! Quality is good and the electronic part does exactly what it says!Customer service goes above and beyond! This is an honest review. I paid full price and am leaving a review because this truly is a good lock 🔐 and SMONET offers great customer service!!

4. 

   Sandy – July 29, 2025

   Totally installed myself, clear instructions. In the app, there are several ways to unlock then the door, with key, use passcode, use app via bluetooth, or remotely.However I didn’t find too many ways to lock the door. On the end I find there is a auto lock function, I can choose duration time like after unlock 20 second, then lock the door. Works every time. I used rogers security system, I always need to go back and check if I lock the door or not. But with this one, I can just forget it cause I know it will auto lock itself.

5. 

   Amazon Customer – July 29, 2025

   The smart lock came nicely packaged with very clear instructions and the app you use to control the lock was also well designed and lots of nice features. The wi-fi gateway setup was also pretty straightforward. One small issue I had was that the Amazon description claimed there would be 5 keys but it only came with 2 keys as well as 2 id fobs. I was a little concerned about not having more physical keys in case the batteries died but after contacting their excellent customer service, they told me about this neat feature to use in case the batteries die. There is a USB plug on the front panel and if you plug a power bank into it, it will power up the lock enough so that you can use your phone app, passcodes or id cards. With this feature I can just leave a power bank in the garage instead of hiding a physical key!

6. 

   Richard Bernard – July 29, 2025

   Serrure de qualité et fonctionne très bien.Facile à installer et programmer.Utilisez TTLock au lieu de NextLock pour utiliser avec Alexa.Après discussion avec service client (Summer est vraimer fantastique), j’ai compris que NextLock ne fontionne pas sur Alexa au CanadaPar contre, NextLock et TTLock utilise la même base de données et donc, juste à télécharger l’appli TTLock et utiliser le même compte si vous avez déjà créer un compte NextLock et tout fonctionne bien et TTLock est pris en charge par Alexa.Il est aussi possible de faire faire des clefs en Amérique avec les machines à clef manuelles car des Blank américain existe pour cette clé.Merci Summer de ton service.

7. 

   Hitherand Yon – July 29, 2025

   The locksmith guy wasn’t familiar with it, but installed it without any significant problems, and pointed out that its neoprene seal will protect it again water damage in driving rain, which appears to have impaired three previous locks of ours of a better-known brand (that starts with “Sch”—never again).Being able to lock and unlock with the app is nice. The Auto-lock feature is quite useful. The automatic record of locking/unlocking (but only when that’s done with the app) is a bonus. The remote locking would be useful, but requires a Gateway, which is a separate purchase. The best feature (when it works) is being able to give someone an eKey or Passcode for a set date and time period (so a tenant’s access automatically expires at the end of their tenancy period), or one-time only, or on a recurring basis.The key (no pun intended) phrase here is “when it works”. After nearly a month’s use, the biggest problem is the software, which has confusing interface issues, and curious glitches. For some reason, the lock/unlock settings have reversed. (The FAQ acknowledges this problem, and suggests a fix by switching a toggle “on the back panel”, which we have no idea what that means, as it is not shown in the diagram.) Also, it is unclear what is the difference (or the relationship) between “Passcodes” and “eKeys”, and setting someone up with either only for worked for two of us—the other two are having to use the physical key. The good news is that the physical keys cannot be duplicated.Bottom line: if the software glitches and interface were to be fixed, this lock would rate a full five stars. As it is, it’s good, but with limitations.

8. 

   Shareghi – July 29, 2025

   I purchased 8 of these locks. The first one 18 months ago. They are working very good. The app futures are also very good. Instalation is not hard but the Instalation manual could be better and make instalation much easier.